A receipt for payment will be sent by the payment processor.

This is displayed on the payment page when making the payment, please always note your payment reference and any order reference if supplied in case you have issues.

Use the contact@unitedbeverages.co.uk email to make contact in case of any issues.

Returning an item – ensure you have read the details before returning an item.

We will only accept unopened returns where the packaging and bottle have not been opened.

If you return an item, you must label the package as a return using your own materials, ensure that any labels are protected from damage including water damage.

Customer returns – customer must pay for delivery with signature by royal mail, we would expect you to use the lowest cost option which is currently 48hrs.

We will inspect and video every return.

No refund will be given for any opened drinks container as we cannot re-sell opened products even if they have not been consumed or look to be full.

We will charge a 20% restock fee for returned items as an administration charge for examining and re-stocking all returns that qualify for a refund.

All products must be in a saleable condition, we ensure each product is properly labeled and not damaged before send it out, we also send all bottles in Bubl packing inside cardboard parcels.

If you suspect a package has been damaged on delivery you must raise this with the delivery company, currently Royal Mail. Delays in raising the issue could mean that the delivery company is unable to rectify the situation. You must obtain an incident or damage report number from the courier, we are unable to do that on your behalf.

All parcels from us are packed and checked before handover to couriers ensure no breakages at the start of the journey.

Parcels will be assumed delivered once the delivery company has advised us and you that the item has been delivered, we do not accept any responsibility for any goods were the delivery is said to have been made. Lost and stolen items will not be refunded, it is your responsibility to ensure you are available for delivery at the time it is made or divert it to a safe delivery location.

YES.

Where we have an item on the website that is part of the current catalog or products being sold by us we will re-stock as soon as possible.

As a small batch producer this may take a while. We will update the website when items are in stock again, you can also chose to be on our list for restocked items, we will endeavour to send out emails as soon as items are in stock again.

As a small batch producer you may find that items get sold quickly and in some cases as soon as they appear on the website after a re-stock.

We will only ship to the UK Mainland

Mainland UK means England, Scotland, Wales and Northern Ireland excluding all and any islands.

Please use the shipping rates for your postcode on Royal Mail website

Also note our Shipping costs include protective Bubl packing for bottles and outer packaging and any void packing and will be higher in cost than the standard postage costs on he couriers websites.

Please see the packaging pictures on the shipping page of our website.

When ordering more than one bottle different shipping rates will apply.

You can save on Postage and Packaging if you purchase more than 3 bottles, share with friends and family and save on postage.

Are you products certified Halal?

YES – all three ALCONOT products are certified halal by the HALAL AUTHORITY BOARD in the UK, in fact we are certified Vegetarian by them also and to complete the All Inclusive capability we are Vegan Certified by the Vegan Society.

Our first requirement in any of our products is halal compliance.

To have completed the certification process with HAB says a great deal about our commitment to Halal, Vegetarian and Vegan compliance.

We take our responsibility to all consumers that rely on these categorisations. As Halal consumers the management are committed to consuming halal products only, and we know that is the case for all Vegans and Vegetarians.

We will never knowingly break this trust.

BE Careful, you may be drinking something that affects your faith and beliefs.

The Difference between self certification and certification by a authorised body:

It is possible to self-certify as halal, vegetarian and vegan, as a producer you can do this yourself at little or no additional cost, most if not all self certification relies on the consumer trusting the producer.

Certification bodies look at the facts and the processes and compare them to strict guidelines. some may be statutory and others may be requirements of the certifying body itself.

Evidence of the certification is required from the material suppliers, including and subsidiary processes used to make the final product.

This includes raw materials, recipe ingredients, storage, cross contaminations possibilities and processes used to create the final product used by manufacturers.

Evidence of compliance extends to packaging and labelling including glues and caps and closures.

Then there is the cost of certification, it’s not cheap. The accreditations do have value for the consumer.

Some larger manufacturers will have internal QA systems that can self accredit in line with the current guidelines.

In our market space we know of Halal establishments selling so call halal spirits, we go to the producers direct and request confirmation of “halal and vegan certification”. As at 26/11/24 we have not received a positive confirmation that the products from manufacturers have halal or vegan certification.

Are you products Vegan certified?

YES – all three ALCONOT products are Vegan certified halal by the leading authority The Vegan Society. We are proud to be certified by them and thank Shell Barrett at the Vegan Society for doing a diligent job.

Our MUST have was Vegan certification.

We set out to have an all inclusive drink, VEGAN was always going to be there. We enquired about other certification including Kosher and Gluten and Halal, due to time pressures, budgets and work required we made a decision: Vegan and Halal covers all of what we originally set out to do. Kosher allow the use of alcohol, halal does not and that was that.

Vegan = No Animal products whatsoever

Halal = No Alcohol

To be perfectly honest, Vegan compliance was the most difficult of the 3 to achieve. We had a few ingredients and sub=processes that we needed exact answers for.

Was it difficult? To be honest it was time consuming, most ingredients manufacturers of botanicals are at their core committed to vegan and organic standards, the documentation is all these but it takes time.

When we ordered ingredients we outlined the vegan and halal aspect so that we had all specification sheets in place with a few deep dives on some ingredients.

We take our responsibility to all consumers that rely on these categorisations. As Halal consumers the management are committed to consuming halal products only, and we know that is the case for all Vegans and Vegetarians.

We will never knowingly break this trust.

BE Careful, you may be drinking something that affects your faith and beliefs.

The Difference between self certification and certification by a authorised body:

It is possible to self-certify as halal, vegetarian and vegan, as a producer you can do this yourself at little or no additional cost, most, if not all self certification relies on the consumer trusting the producer.

Certification bodies look at the facts and the processes and compare them to strict guidelines. some may be statutory and others may be requirements of the certifying body itself.

Evidence of the certification is required from the material suppliers, including and subsidiary processes used to make the final product.

This includes raw materials, recipe ingredients, storage, cross contaminations possibilities and processes used to create the final product used by manufacturers.

Evidence of compliance extends to packaging and labelling including glues and caps and closures.

Then there is the cost of certification, it’s not cheap. The accreditations do have value for the consumer.

Some larger manufacturers will have internal QA systems that can self accredit in line with the current guidelines.

In our market space we know of Halal establishments selling so call halal spirit but when we go to the producers direct and request confirmation of “halal and vegan certification” as at 26/11/24 we have not received a positive confirmation that the products from manufacturers have halal or vegan certification. They quote ‘our ingredients are all vegan or halal’ but the products are not certified.

Our own experience

We all know about the major confectionery company in and around London, whose products we had consumed for years only to find out “the machines were greased with pig fat”

YES we do

We take part in the Vegan Events UK list of events, mainly in the North Of England – use the links below if you want to attend any of the events. We may not attend every event but there is reason to tune up as every event is packed full of amazing and hardworking people and attended by the nicest people you would ever want to meet. So look forward to seeing to at one.